Frequently Asked Questions

1/. What happens if I lose my CBT certificate?

We can provide you with a duplicate CBT certificate at a cost of £20.00. This can be posted if needs be.

2/. What happens if I lose my Theory Test certificate or Module 1 Test Pass certificate?

If you took yourTheory Test more than a week before your Motorcycle Test is due to take place this should not be a problem.  The DVSA will be able to provide you with a duplicate Pass Certificate, please call their Customer Services number on 0300 300 1122. Alternatively, you can get most of the details online here: https://www.gov.uk/find-theory-test-pass-number .

If you lose your Module 1 Test Pass certificate then as long as you let the DVSA's contact centre know as soon as possible before the Module 2 test, this will let them carry out the necessary checks and update the Module 2 examiner in good time.

Please bear in mind that both the Theory Test certificate and the Module 1 Test Pass Certificate are valid for two years. 

3/. What happens if I lose/misplace my licence when I want to attend the CBT, Theory or Motorcycle Test?

You must produce the photo-card part of your licence for the Motorcycle Theory Test and the Module 1 & 2 Motorcycle Tests (or an old paper licence together with a valid passport). If do not have these documents for any of these events you will be turned away, and fees forfeit. If you lose your licence you must let us know straight away, as well as contacting the DVLA to arrange a duplicate.

For the CBT we can do an online check if you have your National Insurance number and photo ID (such as a valid passport).

If you have lost/misplaced your licence ahead of a Theory Test or Module 1 & 2 Motorcycle Test then provided you give 3 working days notice then we can postpone the test to a later date. However, if we have less than 3 days notice (even if it is because your licence has been stolen) then you will lose the test fee, and we will need to re-arrange a new test date..

4/. What happens if the weather is bad?

Please call us as early as possible on the day to check the course is going ahead.  If we must cancel, we will re-arrange your training at no extra cost. As a rule, if it is safe, we would like you to arrive as some courses have a reasonable amount of theory that can be covered while we review the situation. Please follow the Bad Weather link for more information.

5/. What happens if I fail my Theory Test or Module 1 or 2 Motorcycle Test?

Please call us straight away to arrange another Theory Test. If we can’t get you a Theory Test before your Module 1 Test, we can postpone the Module 1 & 2 Tests providing we are given 3 clear working days' notice (including Saturdays but not Bank Holidays or Sundays). If you don’t inform us, you may lose your Module 1 & 2 Test fees. Failing your Theory Test does not prevent you from taking any training you may have booked.

If you fail the Module 1 Test, then it depends what you failed on. If it was a slow manoeuvre, then further practice is free and all you will be charged is £15.50 for the test fee and £20.00 for motorcycle hire. If you failed on a fast manoeuvre (emergency stop, swerve or controlled stop) then we have a duty of care to do some formal training. We charge £80.00 for two hours practice (including motorcycle hire) plus £15.50 for the test fee.

If you failed the Module 2 Test, then again it depends on how things went. If it was something simple like leaving an indicator on then we will charge you £80.00 for 2 hours training plus £75.00 for the test fee. Alternatively, if it was a more involved fail then you just need to come in for one day of training to accompany your re-test, this will be at a subsided rate (30% off) making it £109.00 for training and motorcycle hire plus £75.00 for the test fee – please call for details.

6/. What happens if I don’t complete the CBT in one day?

You cannot fail a CBT; however, you may take longer than one day to complete it. In this event you can either come back and re-do the whole CBT at the heavily subsidized rate of £75.00 for the day, or first take further training by way of personal tuition at the rate of £40.00 per hour, before returning to re-take the full day's  CBT course. Please ask your instructor which option would best suit your needs.

7/. What happens if I am late?

Courses have to start on time (see your booking email). If you arrive late for your CBT then you will be turned away because sucessful completion of all the elements is compulsory and you are not allowed to miss anything.  It is also unfair on the rest of the group to wait for you. Your booking will be re-arranged on a short notice booking.  If you are late for other courses, we will try our best to accommodate you, although there is no guarantee that we will be able to do so.. The DVSA will turn anyone away who arrives late for a Theory Test or Motorcycle Test (Module 1 and 2) and fees will be forfeit. Please call us as early as possible if you think you will not be on time so we can advise you on what to do.

We will leave to go to the test centre giving adequate time for normal conditions. If we, or you, are delayed by an accident or traffic congestion, and as a result are late, you will unfortunately lose your test fee. There are no exceptions. 

8/. What happens if I want a refund?

Refunds are not given once a course has started (this includes the Theory Test) If your course has not started and you would like to cancel and receive a refund, you must give us 12 clear working days notice (not including weekends) in writing  and any refund will be subject to a £50.00 administration fee. All matters relating to refunds can only be dealt with in writing. Please read our Terms and Conditions carefully for more information.

9/. What happens if the moped/motorcycle I hire from Lightning Motorcycle Training breaks down?

We will either provide you with another machine, or reschedule your training for a different day at no extra cost. (And apologise profusely!).

10/. What happens if the moped/motorcycle I provide is not road legal?

You will need to hire a machine from us for £25.00 per day, if we have one available.

11/. Do I have to do my Theory Test in Wembley, Reading or Oxford?

No, we can book you a Theory Test anywhere in the UK (excluding Northern Ireland) please ask when you are booking if you would like a Theory Test elsewhere.

12/. My Motorcycle Test is being done somewhere other than Wembley, Reading or Oxford; is this bad?

Not at all, the examiner will expect no local knowledge whatsoever, a junction in Oxford will have the same rules as a junction in Greenham or Swindon. Remember that when you get your licence you are allowed to ride anywhere in the UK and even the rest of the world (subject to local licensing regulations)!  Although there are fewer test centres than there used to be, we still take students to test at as many as 7 or 8 different test centres during a typical year.

13/. What happens if I don’t agree with the DVSA examiner’s decision?

You are not able to contest the examiner’s decision. You can, however, make a complaint if you believe that the test was conducted unfairly – for example if the radio was hard to hear. All complaints have to be made in writing, and we will support any valid claim - further information can be found on the DVSA website (https://www.gov.uk/government/organisations/driver-and-vehicle-standards... If your complaint is upheld then you will still need to re-take the test but you would not be charged for this. The DVSA will not overturn a decision regarding a complaint once it has been made. 

14/. What happens if the DVSA cancel or move my Motorcycle Test?

If the DVSA move your test with more than three working days' notice, then you must take it on the chin. However, if they cancel inside this period (if the examiner is sick for example) it is possible to claim compensation. We will charge you for the training and motorcycle hire that you have for your rescheduled date, but you in turn will be able to claim this back along with loss of earnings, travel costs and child care. We will help you with all the paperwork. We will also be able to sort out a new test date for you (hopefully for as near to your original date as possible).

15/. What happens if I need to leave early?

Please let us know at the start of the day, and we will try our best to make suitable arrangements. But bear in mind that for CBT's it is a legal requirement to complete at least 2 hours of road tuition.

16/. What is the eye sight test?

To take part in any training or test you need to be able to read a standard UK car number plate at 20 metres or more. If you need to wear glasses or contact lenses for this, you will also have to wear them for the duration of the course. This includes if your licence states you need to wear glasses - code 1.

17/. What should I wear?

We can provide you with a safety helmet, gloves and waterproof over trousers, and we do have a limited number of motorcycle jackets. Please arrive with some stout footwear, i.e. walking boots, and a thick pair of jeans as a minimum. If you can purchase suitable motorcycle apparel, we implore you do to so. In addition, if the weather is cold please bring LOTS of warm clothes.  If you turn up wearing inappropriate clothing - jogging pants, tracksuit, flimsy trainers, for example - then your training cannot take place, and the instructor may ask you to go home.  In this situation you would be asked to re-book the training either at a reduced cost at your convenience or at no cost on a short notice booking.

Please note that as a minimum you must have sturdy boots, heavy denim trousers (with no rips) or textile/leather motorcycle trousers, a textile/leather motorcycle jacket or a heavy denim jacket with several layers underneath, and motorcycle gloves to take your Module 1 and Module 2 motorcycle test. The DVSA will turn you away if you don't. Please see our Important Information page for more details.

18/. When can I start riding a bigger motorcycle once I have passed my test?

You may start riding straight away; it is recommended that you carry your pass certificate with you until you receive your new licence, as the DVLA computer will not have a record of your entitlement for a few weeks.

19/. What do I need to tell you before I start my course?

You need to tell us of any medical conditions or religious needs that we should be aware of, so we can make necessary arrangements or reasonable adjustments. Please also tell us if you are on any kind of medication which may affect you when driving or riding. The same applies to any disabilities.

We will need to have a contact telephone number, email address and a postal address.

If you are taking a CBT that is all we need to know. However, if you are taking a full licence course we will also need to know your Driving Licence number and, when you have completed it, your Theory Test pass certificate number.

20/. What do I need to tell you to book a course?

Our helpful knowledgeable staff can you guide through every step of the way. However, it would be helpful if you could have your contact details and driving licence number to hand. We will also need to know the dates you'd like to book so having your diary or shift pattern handy is useful. If you intend to book a course, then we will need to take a payment or deposit, so debit or credit card details will be required.

21/. I want to do my training spread out over a series of weeks, will this be a problem?

This will be no problem at all. Our students are given a Student Record Card which is filled out at the end of each day of training. These are then looked through by the instructor at the beginning of the next day of training. This way a course will have continuity no matter how spread out it becomes.

22/. Do I need to do Module 1 and Module 2 in any specific order?

The rule is that you must sucfcesfully complete Module 1 before you can take Module 2. If you decide to take both tests within 3 working days of each other and fail Module 1, you will lose the £75.00 test fee as we will not have enough time to cancel Module 2. Because of this we strongly recommend that you err on the side of the caution and book them at least 3 working days apart .

23/. What training will I get for Module 1 of the test?

We have our very own off-road training areas where you can practice the Module 1 Test manoeuvres.  We set up the cones to emulate the actual test layout, and use speed measuring equipment to help you acheive the required minimum speeds for the emergency stop and avoidance. When it comes to the test you will know exactly what to expect, and how to do it, as a result, our pass rate is well above average.

24/. What happens during the Module 2 Test?

After meeting the examiner s/he will want to see your driving licence, CBT certificate, theory test and Mod 1 Test Pass certificate.  He will ask you to sign a couple of forms, equip you with a radio, and then check your eyesight.  You will then be asked some "show me/tell me" querstions.  The riding part of the test typically covers about 12 miles and lasts around 35 minutes. This will involve some town riding, country lanes, and dual carriageways, and include dealing with other road users, junctions, roundabouts, and pulling away safely from the kerb (angled starts). It will also include an Independent Ride, where you will be asked to follow signs to a specific location.  You are not, however, being assessed on your ability to follow directions.  If at any point during the test you don't understand what the examiner is asking you to do, or you don't hear it properly, or you don't think it is safe (for example if there is an obstruction) then don't do it - do something else instead - but do it safely!

25/. I'm not well, or have been injured or I've suffered bereavement - what happens to my course?

You will, unfortunately, lose any test fees where less than 3 working days notice is given to the DVSA. As far as your course is concerned we try to be understanding in these matters and have two separate policies. We can either charge you half the value of the course to rebook a date that is convenient for you, or we can put you on Short Notice Booking which means any unsold or vacant slots can be taken by you free of charge, but this is booked at short notice (normally 1 day). This does not apply to test fees.

*Update* - the DVSA have sensibly relented on the bereavement.

26/. Just remind me one more time what do I need to bring when I attend a course?

All you need to bring is your photocard full or provisional UK Driving Licence (or old paper licence), glasses or contact lenses if you wear them and some suitable clothes (heavy denim jeans (with no rips),  heavy denim jacket with several layers underneath, and sturdy footwear with ankle support). If you are coming for a course after you have done your CBT please also bring your CBT certificate, Theory Test pass certificate and, when you have taken it, your Module 1 pass certificate.

27/. On the back of my photocard licence it says A with 79(tri) or 79(3) - do I have a motorcycle licence already?

No. This means you can ride a trike on your car licence. It does not mean you can ride a motorcycle. Anyone would be forgiven that the DVLA were trying to encourage people to ride without a licence!

Did this answer all your questions? If not, please email us at enquiries@lightningpass.com